1. I can't play voice record
  2. I can't see all old logs right after I install the app
    • If you choosed upload all old logs then please wait a few minutes for uploading them (depend on the number of logs)
  3. I can't get device's location
    • If you device is not enable Wi-Fi & mobile network location, you may can't get device's location
    • Old Android versions: Settings -> Location & security settings -> Check on Use wireless networks
    • New Android versions: Settings -> Location access -> Check on Wi-Fi & mobile network location
    • Note: By using Wi-Fi & mobile network location instead of GPS, we may can't get 100% exactly device location but it will save your battery (never harm battery) and no GPS icon shows on notification bar. This is the main reasons for us to avoid GPS on this app.
  4. I can't see messages or call logs are uploaded to my account
    • Your device must have internet connection and it may take up to 2 minutes to start upload your logs
  5. I can't install on my device
    • Make sure your device run Android version 2.2 or above
  6. I can't uninstall the app
  7. How can I install the app on another device not my own?
    • You need to have the device. You have no way to make a remote installing
  8. How to re-install the app when it has been uninstalled?
  9. I make a "call recording/record now" request but it takes too much time but no repsonse
    • Your device just only received your request once it has internet connection. When the device has internet connection, it will process your request. For example, if you make a "Record now" request but the device just have internet connection in next 3 hours (not now), then you must wait up to next 3 hours to get the recording.
    • Recording is not an easy thing in Android when the device has only one MIC but all applications can access and the MIC can't share for all applications
    • If the MIC is using (such as Sound Recorder, Voice2Mail, Viber...) then your request can't be completed. In this case you need to reset recording and make a new request
    • In bad case, when two application access the MIC, the Media Server (Audio Record) may be crashed and the device need to restart to allow recording works again, not only for SmartphoneLogs but for all applications which want to access MIC for recording.
    • When you sending recording request, if you device doesn't have internet connection then you can't record at that time until the device has internet connection
    • When recording is done, the device only upload the recording to your account when it has internet connection (when you choose "Upload on Wi-Fi only" while intalling, recording only upload to the cloud (your account) on Wi-FI connection only, not 3G or 4G. If you uncheck this, recording will be uploaded on all internet connections - Mobile data (3G, 4G, LTE...)). You can change this setting on the new versions (2.3+) at Edit device page
  10. Will the app run after rebooting?
    • Yes, it will
  11. How many devices I can manage per account?
    • Unlimited
  12. How many logs SmartphoneLogs can save?
    • Unlimited
  13. How many request I can send to device?
    • Unlimited
  14. What is Record now, Record from, Record to, Record next call(s)
    • Record now: record right after you send the request. 4 minutes length for version 23+, 2 minutes length for older versions
    • Record from: record an incoming call to the device with the phone number you set
    • Record to: record an outgoing call from the device with the phone number you set
    • Record number (version 23+): In this version, record from and record to are merged to record number. From now on, you don't need to care about incoming or outgoing call, just set the number you want to record. The app will record the incoming call to your device or record the outgoing call from your device with the number you set.
    • Record next call(s): record up to 10 next calls (you can set from 1 to 10 calls. The app doesn't care about incoming or outgoing call, it just record)
    • Noteon some devices, by depending on the hardware, there is no way (sure, we can't change the hardware) to record both sides (voice up link and voice down link). But you still can hear a little bit.
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